ku9l's Privacy Policy

ku9l collects your information in several ways. Below is a detailed description of what information we collect:

1.1 Registration and Account Information

When you open an account at ku9l, we collect the following information:

• Full name
• Date of birth (for age verification — only for users aged 21 or above)
• Email address
• Mobile number
• Password (stored in encrypted form)
• Residential address

1.2 Transaction Information

When processing financial transactions, we record the following information:

• bKash, Nagad, Rocket, or Upay account number (where applicable)
• Deposit and withdrawal amounts and dates
• Transaction reference ID
• Payment method type

1.3 Gaming Activity and Usage Information

The following information is collected automatically while you use our Platform:

• Game play history, bet amounts, and results
• Duration of activity on the Platform
• Device information (operating system, browser version, screen resolution)
• IP address and approximate location
• Cookie and session information

ku9l uses your collected information only for specific, lawful, and transparent purposes. We use your information for the following:

2.1 Account Management and Service Delivery

• To create, verify, and manage your account
• Transaction processing — deposits, withdrawals, and bonus distribution
• Providing customer support — 24/7 live chat service in Bengali
• For password recovery and security verification

2.2 Security and Fraud Prevention

• To detect and prevent unauthorized access to accounts
• To monitor suspicious or fraudulent transactions
• To complete age verification (for users aged 21+ only)
• To prevent the operation of multiple accounts

2.3 Personalized Experience and Communication

• To recommend games based on your preferences
• To track VIP program progress
• To send information about relevant promotions and bonus offers
• To send responsible gaming messages and alerts

2.4 Legal Compliance

• To meet legal requirements for maintaining financial records
• To comply with anti-money laundering (AML) regulations
• To provide information in response to lawful requests from authorities

ku9l stores your personal information following the highest security standards. Our security measures include:

3.1 Technical Security

• SSL/TLS Encryption: All data transmitted between your browser and our servers is protected by 256-bit SSL encryption.
• Data Encryption: Stored sensitive information — passwords, payment details — is protected using industry-standard encryption methods.
• Firewall and Access Control: Our servers are protected by multi-layered firewalls and only authorized personnel can access the information they need.
• Regular Security Audits: Our systems are reviewed on a regular basis to identify and address potential vulnerabilities.

3.2 Data Retention Period

We retain your information only for as long as it is necessary or legally required:

• Active account data: for as long as the account remains active
• Financial transaction records: at least 5 years from the date of the transaction
• Closed account data: up to 7 years from the date of closure (as required by law)
• Marketing data: until you withdraw your consent

ku9l does not sell or rent your personal information. However, limited information may be shared with third parties in the specific circumstances below:

4.1 Payment Processors

Only the information necessary to complete transactions is shared with payment service providers such as bKash, Nagad, Rocket, and Upay. These third parties are governed by their own privacy policies and cannot use your information for any other purpose without our authorization.

4.2 Technology and Service Partners

Our gaming software providers such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, and other providers may receive a limited amount of technical information for the purpose of operating the Platform. This information is used to ensure the fairness and security of game results.

4.3 Legal Obligations

If required by law or by court order, we will be obligated to provide relevant information to the authorities. Such disclosure is always limited to the minimum information required.

4.4 Business Transfer

In the event of a business merger or acquisition, your information may be transferred to the new owner. However, you will be notified in advance and protection equivalent to this privacy policy will be ensured.

ku9l uses cookies and similar technologies to improve your experience and ensure the functionality of the Platform.

5.1 Types of Cookies

• Essential Cookies: These cookies are essential for the basic functionality of the Platform — login sessions, security tokens, etc. They cannot be disabled.
• Functionality Cookies: Used to remember your language preferences, game settings, and other personalized settings.
• Analytics Cookies: Collect anonymous statistics about Platform usage to help us improve our services.
• Marketing Cookies: Used to provide relevant offers based on your interests (subject to your consent).

5.2 Cookie Control

You can manage cookies through your browser settings. Please note that disabling essential cookies may cause some features of the Platform to not work correctly.

ku9l respects your rights regarding your information. You have the following rights:

6.1 Right of Access

You may request a copy of the information we have collected about you at any time. We are committed to responding within 30 days of receiving the request.

6.2 Data Correction

If the information we hold is inaccurate or incomplete, you may contact our customer service team to request a correction.

6.3 Data Deletion

In certain circumstances you may request that your information be deleted. However, due to legal obligations, we may be legally required to retain some information for a minimum period.

6.4 Opting Out of Marketing Communications

You may unsubscribe from promotional emails or messages at any time. To do so, contact us by email or let our team know via 24/7 live chat.

6.5 Closing Your Account

If you wish to close your ku9l account, please contact our customer service team. Even after account closure, some information will be retained for a specified period as required by law.

ku9l provides services only to individuals aged 21 or above. We do not knowingly collect information from anyone under the age of 21.

Age verification is mandatory during the registration process. If we have inadvertently collected information from a minor, that information will be deleted immediately and the account will be suspended. If you believe a minor is using our Platform, please contact us.

Although ku9l operates from Bangladesh, our servers and technology infrastructure may be located in various countries. Your information may be transferred across international borders.

For any international data transfer, we ensure that the recipient organizations maintain data protection standards equivalent to or higher than those described in this policy. Industry-standard encryption is always used for data transfers.

ku9l reserves the right to update this privacy policy from time to time. For any significant changes, we will:

• Update the "Last updated" date at the top of this page
• Notify you of the changes at your registered email address
• Display a clear notice on the Platform

Continued use of the Platform after the updated policy is published will be taken to mean that you have agreed to the new policy. We recommend that you review this page on a regular basis.

ku9l places the highest importance on responsible gaming. Using information about your gaming activity, we:

• Identify signs of addiction and send alerts when needed
• Process self-exclusion requests and keep related information secure
• Help set deposit and betting limits
• Direct players in distress toward professional support

To learn more about responsible gaming, visit our Responsible Gaming page.

If you have any questions, concerns, or complaints about this privacy policy or the use of your information, please contact us. We will do our best to respond to you as quickly as possible.